I have an Access Savings account with Standard Bank. On Thursday the 16th of May 2013 an amount of R2 165 was transferred out of my account. Due to the fact that this was not authorised by me, nor was it a transaction that I initiated I went into a Standard Bank branch on Friday the 17th of May 2013. I spoke to a consultant at the bank who tried to assist me however after checking on the system, he was not able to tell me what the transaction was for. He indicated that it was not and that it was done internally however there were no further notes or details on the system. He then contacted the attorneys and was told that they did not have any further details regarding the transfer. After attempting, for more than an hour to resolve this, he logged a query and told me that I would get feedback by Monday.
On Tuesday the 21st, I was contacted by a consultant who informed me that this was a transfer done to my Mastercard account due to an outstanding balance. Again, the consultant could not supply me with further details as none were available. She instead asked me to contact the attorneys again. I explain
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