On Friday 31 Jan 2014 my wife received a SMS notification that R99.00 had been deducted for a recipient TOXA. I immediately queried this with the branch but was told I do not have signing power on the account, something that we had done at Menlyn branch in April 2013. She then phoned to query the transaction and was told that R99.00 would be credited back to the cheque account. She went to Hillcrest branch to query the transaction and to close the account. There was a lot of people in the bank, so she went to the manager's reception who informed her that it would be easier to close the account on line. Nowhere on the webpage can you close an account. The next day she went to the Lynnwood branch to close the account and query the transactions. She was told that to investigate the 2 other unauthorised transactions would cost R250.00 each. She was also informed by the consultant that they knew about this. She closed the cheque account there and then. She asked that the other 2 queries be credited to her savings account as the cheque account is now closed and was told that this was not possible. There is no signature for the authorisation. Please refund
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