In March this year the final payment for my Vehicl Finance was scheduled to be paid as per the debit order agreement with Absa made when the application was made. I recieved a letter fro mthe bank giving me notification that i should collect the official documentation for the car and assumed that everything has been concluded. On the 13 May 2013 i received a call stating that i should have in fact payed the final payment to the bank as they would not be doing it as per the normal debit order process. I was never notified tha tthis was the case and the matter had already been handed over to the Legal Department. The account details given were incorrect to start with a letter of appology has still not been received after the consyltant admitted that it was the banks error for not given notification. i have called the legal department but received no responce. I find the service rended and quality of information pathetic especially since no one can help me resolve this matter.
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