I had been with ABSA for 14 years. Within those 14 years I had a Savings card only. Because I had been with them since I was a teenager, I had no idea what a cheque card was, even though they should have recommended this to me YEARS ago. I was advised by my partner to go to FNB as they would actually give me financial suggestions and I am happy with them. Two days ago, after 14 years, I closed my ABSA account. I was not asked why I am leaving after so many years, what services I thought they could provide. Less than 2 hours later, I got my first ever ABSA mms/any form of advertisement. In 14 years I'd never received a thing! I wanted to unsubscribe to this unsolicited MMS and saw that I would be CHARGED to unsubscribe. The amount was 50 cents, but still, why should I pay to opt out of something I did not want to begin with?
ABSA - Look after your clients when you have them. Suggest ways they can improve their financial wellness while you have them. When they leave, don't try get them as new clients. They know how ridiculous and expensive your service is already.
FNB is now getting my home loan, car finance and investments. Your loss.
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