I must say that I am disappointed in the service received from your call centre agent, last night around 9pm I received a call from Clint, he informed me that I'm one month behind with my payment for my personal loan which I am aware of. The previous month I had discussed it with another agent and I informed her that I will try to make a Manual payment into the account, and I do not want a double debit to be done she understood. I was hospitalized in the same month and I could not make the following payment into the acc, which I explained to the agent, I explained to him that I could not afford paying extra as I will be going on maternity leave soon, he said that he will be loading a double debit for the end of this month, I told him that I am not authorising this debit to go off and he was rude! I said what I can try to do is make half of the payment into the account and he continued and said that they will double debit my account. Is this the way you guys handle your clients??? I am trying to make arrangements but you guys are telling what will be suitable for you?? Should it not be the client first?? I must say that I'm disgusted and I want that agent to apologize!
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