In mid December I ordered a Springbok jacket from ODO. ODO got the intial order wrong and delivered the the wrong style and colour to what I had requested.
Despite the lengthy wait (Which is to be expected over Christmas and New Year) I was impressed by the level of client service along the way. I was kept in the loop and at no point felt like my query was not being attended to.
In addition to this, ODO offered the original jacket to me for free by way of apology. I was very impressed by this. Exceeding expectations, and thereby turning a potentially negative experience into a positive one is very rare to find!
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