On 19 August I received confirmation that my order for a shopping deal released by Groupon South Africa had been successful and that my products would be delivered within 2 weeks. It has now been 3.5 weeks and I've still not received my goods.
I called Groupon today to follow up and was told the supplier did not have stock for the bulk order and that they were hoping stock would be received next week, possibly. I noted to the customer agent that I found this unacceptable as Groupon had not bothered to release any correspondence to apologize for nor to explain the delay in product shipment.
The whole concept of Groupon is: "These deals are made possible by the fact that we bring the costumer (you) to the seller in large numbers. This allows the seller to lower his price. " I would thus expect Groupon to perform due diligence on their suppliers to ensure they are actually able to deliver the said large number products within the deal parameters set out by Groupon. How can the company believe they are succeeding in customer service if they are actually unable to perform on their commitments?
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