Webafrica has to be the most vague and opaque ISP in the Country. They do not make it clear as to downloading parameters upfront and then simply terminate the service if the unknown parameter is breached or throttle the service until it is virtually unusable. Further to that, they then cut off my ...
On the 11th of December I called Web Africa to advise I was moving houses and that I would like to suspend my account until I have my line set up. I was told that it would no problem and I would just need to call in once I am ready. Yesterday I did call in the afternoon at around 15:00 explained my ...
The CEO may not take calls even if there is no service at all. I have just spent more than 5 minutes holding for someone, and eventually just had to put the phone down (did 3 such calls last week without any success, spending more than 20 minutes on useless / senseless calls - can provide proof of ...
I use to have a hosting account with Web Africa which was cancelled in March 2012. Since paying the last bill they continued to invoice me. I am now stuck with an account of R1524 which I am trying to clear from my name. After 3 phone calls to their billing department, I am still waiting for all ...
I logged a query to have my website files restore 4 days ago and up to now nothing has been done. Web Africa told me that they only keep a backup for the last 7 days so how am i going to have anything restored if it takes you almost 7 days to restore freaking files. SANRAL has better customer care ...
I have been with Webafrica for over a year now and service has overall been above average UNTIL recently when i tried to upgrade form a 2mb to 4mb line. I was informed the 1st time i called that the process would take 24-48 hours. No followup from Webafrica- 2 days later i call them again, they ...