4 emails and 11 phone calls - more than an hour waiting for an operater - over 7 days and I am yet to speak to anyone or get a reply to my mails! I pay for a service, I expect to get one! still no DSL!! ...
3 years ago I purchased a web domain for the company where I worked paying with my personal credit card. 2 years ago I left the company and advised Web Africa to update the banking details. Even though I had updated the banking details, Web Africa still debited my personal account and I fought and ...
I have been with Web Africa for almost 8/9 years, and have noticed how their service levels are sinking... FAST!! I have sent through a few support tickets, marked them as URGENT, and still waiting TWO DAYS LATER and not even ONE response. Tried calling them, and nobody answers the phone either!!! ...
I called and emailed webafrica on numerous occasions. Not Only is it impossible to reach their hosting department but when you do reach them, they put you on hold for another hour!!! I need a domain transfered away from them and they do sweet nothing to help. What a pathetic bunch... ...
This is a constant these days, This is hopeless, even Telkom has better service, When I send an email requesting a call back I just get a email 2 days later. People stay away from WebAfrica ...
My ADSL line has not been working for 24 hours, but when I try and log a 'ticket' it is rejected with a message saying there is an error. I have also tried the support line but left on hold for 25 minutes with no answer. My account is up to date and I am NOT receiving the service I am paying for. ...