I am the owner of a small law firm that is heavily reliant on emails. We use Web Africa's shared (email) hosting service as an off-site backup for our client-related emails. Customer of WA's since May 2013. I have experienced a number of issues, which I have previously raised with WA (during 2013) ...
Eceived an email the other day saying adsl uncapped prices have dropped and for R20 more i can get 2mbps uncapped upgrade on my 1meg line.enquired about total price and was quoted adsl line price stays same @R200. previously complained about line price as website and customer zone price shows R150. ...
After being fed up with Web Africa's horrible throttling on my 2mb uncapped line I decided to move to mweb. Sent through my cancellation request in December to cancel at the end of January, which was approved. Then in the last week of January I receive and invoice from them, billing me for February ...
The atrocious service continues from Web Africa. Justin Wilson responded to my last Hello Peter report where I complained that Web Africa seemed unable or unwilling to downgrade my line from 4MB to 2MB, even though had followed their procedure for doing this exactly. He said that 'I also believe ...
I moved from JHB to CPT in July, but I left my web-africa managed line in place for my brother to use. 1. Before the end of September I put in a line cancellation request with Web Africa for 31 Oct 2013. They confirmed cancellation on 1 Oct. 2. 3 Oct, I asked the question (#1728605) about ...
As a 'reseller' I cancelled a business ADSL UNCAPPED account for one of my customers at 07:05 AM on 1st November so that November would run it's course and the account would close on the 30th of November. Unfortunately my cancellation for-end-of-November was disallowed with cancellation being ...