I cannot get Web Africa to cancel home ADSL that was erroneously created In Oct 13 I tried to cancel a ADSL account via their interactive web site as I was kept on hold for their accounts department in excess of 17 minutes and only succeeded in creating an additional 2 accounts. I eventually manage ...
I have now been an Web africa client since January 2012 and the thing that motivated me to go to Web africa was your 7 rolling window with the uncapped accounts as I exactly predict when I will be throttled and when not, as this was my biggest concern when I was with other ISP's I was throttled for ...
I experienced the total lack of support and ownership from the Web Africa support staff. I have been unable to update my details on the their system, logged numerous calls and have confirmation e-mails where they validated that they managed to re-create the issue on their side. Yet, after 48 hours, ...
I logged a support request on 24/12/2013. Ticket ID: 1797713. 12 Days later Still no response as to whether it was resolved or not. For every email I send to support@webafrica and get no response whatsoever, I will continue to turn to hellopeter. I am done calling them ten times for the same thing ...
My partner needed a faster downstream for a while so we upgraded to 4MB line & package. We were informed a downgrade would be easy & immediate. I informed Web Africa on 10th Dec that I wanted to downgrade my line & package, & Ayesha Doda replied 'Yes that is correct all downgrades ...
I don't think these guys know what they are doing when it comes to hosting. None of the software they provide works together and they refuse to assist in resolving the problem. No wonder they offer such a big discount for the 1st month - they know it is going to take at least a month for you to get ...