Oct 25th sms received that credit vetting being done for a new line. Oct 26th I go to Eastgate Customer Care who puts notes on system tells me to call Vodacom Direct. 27th call Siphomandla at Vodacom direct who cancels application. I request a copy of the recording to be sent to The Glen. Tuesday ...
I moved to a new place in town in April. Vodacom signal is very bad. I had to change my cell phone network to cell c. My husband and I have a data contract with vodacom. Ever since we cant make use of the contract because of the poor signal. I locked a call more than 5 months ago and was told they ...
I have been trying to get banking details to make a payment to Vodacom since Monday, 4 November 2013. I have had the most painful and frustrating experience with customer services. Do these people not know anything about service delivery. I am so annoyed with the level of incompetence. Firstly, ...
My phone's battery died on the 25th of October 2013. When I tried to charge it, it simply wouldn't switch on, as it should when being charged. I then went to Vodacom Repairs in Alberton where it was booked in and I was informed that it would be back within 7 days. 7 days later, I called them and ...
I have been debited end Oct for an accoung which should have been closed Sep already. How is this possible? Your website on my vodacom is displaying incorrect amounts and transactions as well. Why were this acc never closed, why were I debited for this? ...
I requested an itemised billing report on one of my data accounts for a specific month. After 2 weeks - still nothing. I phoned again - 3 people later - a bill was mailed. However, it was not what I requested and paid for. I phoned again - got a new ref no and waited the 48hrs - NOTHING! I phoned ...