I would like to thank Vodacom and Shafiek Andrews in particular for outstanding service. I logged a case last night regarding loss of airtime. I received an sms this morning saying the case is under investigation and with in a couple of hours received another saying the lost airtime had been ...
I have had a billing issue on my account for months now and nobody has addressed the problem. It started when my put on a voluntary limit onto my account and my phone keeps on getting suspended and Vodacom keeps on suspending (soft locking) my phone yet I still have minutes left and a data bundle ...
Not a very happy customer. I have never in my life experienced this bad service. I went to upgrade on 8/10/2013 at Vodacom Menlyn. I wanted 250mb extra on my contract, Derick the guy that helped me, made me uderstand I can get it with my contract for R59 a month with the 100mb that I get with the ...
On my Invoice appears an item called "Content Services". When I query that I am told that this is something (eg. Pictures, videos, etc) that I have subscribed to. I DID NOT, AND WILL NOT SUBSCRIBE TO ANYTHING!!! However, Vodacom seems reluctant to tell me who requested them to charge me ...
I went to see Ricardo beginning October - told him that I was unhappy with my Telkom Wi-Fi at my office (have 4 staff members) and that I wanted alternative options. The shop had no Wi-Fi routers to offer so I enquired about getting everybody a 3G dongle/USB device. I SPECIFICALLY asked about Wi-Fi ...
I bought promotional data using *111# a dew days later i checked my data balance and it showed 0mb (little did i know you have to check it in a different place). So i bought myself more promotional data, this happened a few times. I emailed vodacom and asked whats going on, the rep told me how to ...