Good morning. I'm writing this complaint on behalf of my wife. On the evening of the 4th of November 2013, my wife, coming home from work, realized that her second phone line was blocked, the message on-screen stated invalid sim. She immediately contacted the Vodacom customer service, only to be ...
I am still waiting for feedback for a phone repair that was handed in over 2 weeks ago. It was a simple on/off switch that was jammed. My last sms was that it was sent away for advanced repairs. I popped in at the I-phone store and they mentioned that they can fix it within 6 hours of dropping it ...
In 2011 there was a contract between myself and Vodacom whereby i was suppose to pay R28 and i will receive airtime worth of R48-00, Since the commence date of this contract i never received any airtime untill january 2012 whereby i received an sms saying i owe them an amount of R120 if i m not ...
On 13 June I went to Norwood to change my contract from talk 500 which had ended to top up 200 and an sms bundle which I was advised to take. After 4 months my top up 200 was finally activated but my SMS bundle is still not activated. I should be paying R363.50 per month for all. I am still waiting ...
On 15 October 2013 i contacted Vodacom via email on their website to advise of a billing query, i was then requested to confirm my ID number, bank name & acc type, physical address. I confirmed everything on 15th Oct 2013 & received the following confirmation that the query was escalated. ...
Since my upgrade (scheduled to be effective as of the 1st of November, for which I have already PAID IN FULL), I have had no connectivity. Six days into the month Vodacom still has not activated my sim swap. With frustrating communications back and forth on Facebook for days, I am FURIOUS. I ...