During the last couple of months we have never received any statements from Vodacom, even due to the fact that we have requested the same over and over again. Last month we received this then via email and our account was behind with over R5oo. So we paid the amount even though we were threatened ...
On 27 August 2013 I purchased a MyGig1 databundle from Vodacom Hatfield, Pretoria and a month later I received my account from Vodacom charging me R 2 780-59, my account is usually no more than R695.96. The reason for the outrageous bill was that they never activated the databundle, although they ...
My daughter got her prepaid sim blocked by typing the wrong pin too many times and having lost her PUK I bought a new prepaid sim card and was told I can just do a sim swap by dialing 100. After getting through to the agent and not knowing EXACTLY how much money was on the cellnr I was asked for ...
Vodacom has been refusing send me my itemised billing that I am paying for and also my monthly statements. They debit my account with no fail every end of the month but I never know what I am paying for as they never send my statements and my itemised billing. ...
Today I visited the Vodacom store in Century City, Cape Town with the purpose of cancelling my contract which expires next month, December 2013. To my utter amazement, I was informed by a consultant that my request is unable to be completed on the basis that my contract had already been upgraded on ...
I have been trying to do my upgrade via the online store, but for the last week the website has been down with the message that it will be offline for 24 hours. I really don't have a problem with doing maintenance to a website, but then at least state the time it will be offline and keep to that ...