Vodacom should alert service users that the Giveahappy promotion does not work so well. Yesterday we had two instances in which vouchers could not be redeemed. The first agent we called made me stay on the line for 20 minutes convincing me I had not redeemed the voucher. The next consultant ...
Contract with them expired in Feb. I gave notice on 26/11 to move account to prepaid - they came back and say I must give 30 days notice & they will only do this on 31/12. According to law, they must do as requested with 24 hours. They are using delay tactics to move me to prepaid - I get sms ...
On the 28 November 2013 I received a whopping R2 196.00 bill from Vodacom for my 3G data contract I took out with them. The base contract is R149.00 per month for a 3 Gb contract on a Vodafone K3772 USB modem on the 27 July 2012. I specifically stipulated that I wanted a capped contract and on one ...
On Nov 22nd a faulty Phone 5s 64gb was delivered by RAM couriers from Vodacom Direct / Business. On Mon the call centre instructed me to take the phone to any Vodacom Shop where it would be swaped on the spot. Upon visiting the shop I was told shops do not swap phones unless bough from them. The c ...
In March 2013 I took out a new contact and changed from a Blackberry to Iphone 500. A few months later I noticed that I was still charged monthly for the BIS- Blackberry service, which clearly I was not using as I no longer had a blackberry. I called in, asked for it to be stopped and asked for a ...
After opening my brand new Samsung Galaxy S4 i noticed it had a buldge on the right side underneath the power button. This is obviously an OBF (out of the box failure). I upgraded on the Vodacom website and thus now went in store to sort this out. When I got to my nearest Vodacom store they ...