We went to upgrade on my girlfriend's phone at vodashop hattfield. She decided to take the galaxy S4 and when we got it, they told us that the phone has a 7 day guarantee and if there is any problem on the phone, we should take it back and we would get a new phone. So on the third day we took the ...
I did a sim swap on the 16 nov. My phoned worked perfect for2 weeks. After 2 weeks my SMS's are not coming through and I can't send. I went to Vodacom centurion who told me it is an iPhone problem. Went to I store they put a sim in my phone and the SMS's worked.they send me back to Vodacom, Vodacom ...
I have had a letter sent to me saying my account is paid in full. Then I have sent a letter in Feb cancelling my contract with Vodacom and under the consumer protection act clause 14 they have to and they didn't they have tarnished my clean credit record. ...
We complained to Vodacom on the 27 October 2013, thereafter referred to ther division for a cell phone contract taken out, to date no answer from Irene on questions relating to their investigation! This is unacceptable customer service despite two follow up e-mials being sent to her directly, she ...
As a long-standing customer, I have tried, intermittently over a couple of weeks, to order a contract deal (for an iPhone 5C but I'm sure the model is irrelevant) via Vodacom's portal. The process goes a couple of pages in before I get this message: "Unfortunately we are having technical ...
I received a bill for R1200 when I have a My Gig 1 package and have loaded a block to the account when it reaches R100 over the 1Gig. On querying the account I was advised that I should rather change it to a TopUp package so that it stops when 1G is used. So I agreed to change the package to a ...