On 22/12/2013 I called Vodacom on 082111 to enquire about the monthly repayments which has changed, the consultant advised it was due to the migration from buss315 to buss400. I then told her Vodacom called me in September to do the migration at additional. I asked that she log a complaint & ...
It's now a week since I asked Vodacom very nicely to upgrade my pay-as-you-go data package to a contract one to add on to my existing contract with them... All is in order, says the agent. Huh! Silence since then. Now the contact centre says I must call them two days from now!!! Does Vodacom ...
Good Day. I bought a promo 5 gig data bundle, i saw it was getting low so i bought another. Both were successful. I registered to look on line at how much data was remaining and noticed that it was all up. I then investigated and noticed that only the one Internet promo bundle was used and now i ...
Vodacom illegally activated a contract which is now reflecting on my Credit Bureau. This despite me confirming several times telephonically that I do not want the contract. The contract in question is an online application done 18 November, illegally activated 23 December, never cancelled by any of ...
I called the vodacom customer car line, contract department for query concerning ulocking a line and retireving my data bundles and airtime and having access to the "*111#" services. Nicole could no help me with the query because she claims the information i provided her with was ...
After a wrong allocation by Vodacom on my account on 20 November my debit order did not go off at the end of November. I called the call centre to inform them that I did not make the payment and want to settle my account but I blocked my internet profile and need help to unblock it. The message ...