I have been trying to get a copy of the invoice or proof of when I did my upgrade as I upgrade to a Samsung s4 in July via dialing 111 on my cell. When I call I get put through to customer care accounts department and upgrade department but no one can't help. They tell me I can't get proof as I ...
I have had a major issue with Vodacom and this issue has pursued since the 15th of November. I was promised that all the problems would be sorted out by the 1 January when everything would fall into place - I am still not happy as I am now unable to use certain services as my MSISDN is not ...
I recently found out that my prepaid acc has been converted into a contract acc without my consent and it does not even appear under my name at all. after a rather unwilling to listen, consultant by the name of Gail, the floor manager assisted me, i had to travel with luggage to a police station ...
I am trying to upgrade my cellphone (which is long overdue for an upgrade!) and am being told that i cannot upgrade due to a bad payment profile, when i have never defaulted on a payment to Vodacom in the 7 years that i have 3 contracts with you guys! The original contract was on a weekender plus ...
Just a couple of words to my complain: i am with Vodacom for about 8 years, was on there talk 1000 and then the talk 500 and now on the talk 120. In the last couple of weeks i am trying to get a second (small) contract from them the uChoose100 which is R99pm. I have gone on there so called chat ...
My debit order for last month bounced, I called to make a payment via interbanking and was advised that i have to go into a branch??? REALLY? in this day and age of mordern technology, i have to go and stand in a queue to make a payment? PLEASE help me out here. ...