I upgraded to Uchoose Flexi 200 mid November. I was supposed to get R200 worth of airtime and 500MB of data. Vodacom is giving R200 worth airtime only and NO data as per our agreement. I complained about a month ago and even today my query has not been resolved. I called the cancellation department ...
Can someone explain to me what is the point of asking your customers if they'd like a option to soft lock they contract for a certain amount then Vodacom still proceeds to do as they please? I asked for my contract to be soft locked for R200 after my data bundles get depleted! When I called vodacom ...
Hi I have requested a migration on the 19th Dec 2013. I have received a sms saying that it was completed successfully. On the 1st of the month i called and learned that this was never processed, i ask the consultant why I received an sms, saying that it was so i asked if she can process it, then i ...
A lady from vodacom call centre named Roxanne called me within the last week of September 2013 and suggested as we were such good customers to migrate our lines from 3 x 135 Top up lines, one data and one Top up 400 line that costed about R 1 700 per month to 3 x 200 Top up, a data line and a Top ...
I have been dealing with Vodacare Canal Walk for several years now and have consistently received great service from them as a Vodacom client. This includes handset and product choices, availability and advice on accessories and most of all repairs. You guys are always a pleasure to deal with. Keep ...
I went to the vodashop in the Mall@reds to get my Samsung S3 to send MMS messages. When I got to the technical advisor, he was not very friendly. When I explaned my problem, he talked to me as if I'm an. Then he told me that I have got the wrong settings on my phone (the settings that I requested ...