For the past 2 years I have periodically experienced problems accessing my Data balance on the Vodacom Website. Each time it takes about 14-21 days of e mail correspondence to have the feature restored. Since 1 Jan this year my data balance is again not displayed. I am not even sure that I have ...
I reported a upgrade on my account at the Eastgate branch on 30 November 13. On 20 December 13, I received a call from Corne from the forensics department who stated she was investigating my complaint and by close of business of the same day she would resolve my problem. To date I have received no ...
So I decide to take the long drive to Vodacom World to upgrade 1 of my lines. I proceed to Altech & was told I could not upgrade with them as my contracts are held with VSP unless I take out a new contract with them. As the Vodacom World brochure promises 'Bring us any deal, we'll beat it'. I ...
I ordered a Samsung Galaxy Tab3 from the Vodacom online store on the 18th of Dec 2013 in order to take advantage of the next day delivery offer, but my order was placed on back order.By the time the order was dispatched I was already on holiday and had to phone the call centre to change the ...
I received a phone call from Vodacom to say that I am due for an upgrade and if would I like to go ahead with it. I then made the lady aware that my contract expired last year and that I moved to Nashau Mobile. She then advised me that I am under Legal Process and that I cannot go ahead with the ...
Good Day to whom it may concern I trust this complaint will reach to your urgent attention of how your staff are no help an that I have to do to the work for them self's. I have received a new contract but was not pleased an requested a cancelation with in the 14days. 24th Dec your agent contacted ...