I had the unfortunate occurance of my handset packing up a month before my upgrade date. I contacted the upgrade call centre who initially informed me there was nothing they could do to assist. I then requested to speak to a team leader who informed me my average spend on the line I wished to ...
2 months ago I was eligible for an upgrade although I was hesitant because I saw better deals with other service providers, so at the time all i wanted to do was cancel my contract and go to another service provider. When I called to cancel I was promised services from Vodacom that clearly cannot ...
I received an sms from Vodacom on 24/12/2013 stating that Mr Adnaand van Heerden will call me with regard to my complaint. REF: EC-ZHDO-28P3QD... but heard nothing from him since. Yesterday I get another sms, stating that I apprently did get a call from him and was asked to rate his service. What ...
I'm currently on contract overseas. In June & July 2014, most of my accounts did't go through due to a problem with an int. wire transfer. My Vodacom account of R 144.50 (for the 2 months=R289) was thus not paid. On August 1st my account was debited with R211.16 (x3 =R633.48). I don't know ...
The reason I am on HelloPeter is because after writing my whole long story on Vodacom's website, it didn't want to submit the email and said "Hang on". I didn't want to hang on and clicked on send, but it wouldn't allow me. Then the whole email disappeared, so here we go again. Firstly, I ...
Phoned Vodacom Customer Service in an attempt to pay an account. Had a hard time getting them listed as a beneficiary and when contacting the service centre in an attempt to resolve this, the agent was very rude, disrespectful and adamant that it was not "their problem" I then requested ...