I have tried for the 2nd time to get through to the call centre. The 1st time I gave up after 15 minutes and now I have been on the line for 20 minutes listening to terrible music and sales promotions. Surely this isn't the way to treat customers? I need to transfer to MTN - they simply can't be ...
I have requested R10 airtime and agreed to the terms of paying and extra R1-00 admin fee for this leisure as I ran out of airtime and needed to reload again via cellph banking. I have not even used the airtime advance but they just take the the R11 before I could use the R10 advance, AM I STUPED OR ...
I migrated from a Blackberry corporate contract to using a Samsung S3 in Nov 2013. Knowing that i would be paying for data I requested a MyMeg500 data bundle to be added to my contract. In Dec 2013 I found that the Mymeg500 bundle was never associated with my contract and I was liable for quite a ...
So I upgraded from a BB to an S3 via the helpline. I was pleasantly surprised by the whole process (when I eventually found an operator that was capable - 3rd times a charm). As I upgraded in the middle of the month, I was assured that the contract would be swapped over to the new smart package as ...
My iPhone broke in the first month of using it, the microphone broke and people could not hear me over the phone. They have replaced that phone with a "refurbished" phone. I was not happy with this at the time, but accepted it. 6 Months later, the hardware of my refurbished iPhone has ...
I got my cell phone's upgraded in November the last bill amount was for -R787.00 that I paid on the 1st of December 2012. after that I got a bill and end of December of the same amount and the new contract amount of R R84.50 I paid the R84.50 on 24/12/2012 and e-mailed the statement to them I ...