I was looking for a upgrade as I was on aa Blackberry BIM. As the Blackberry service contract was to end in December 2013, I took over the new device the Samsung S3 mini in November I was told the new contract would only come in to effect 1st January 2014. I was not told about data bundles and so ...
I did an upgrade to an iPhone 4S in August 2012 which was returned and confirmed by the Rewards Company (an agent of Vodacom). I have been and continue to be charged for this returned handset for over a year and several attempts at logging calls to rectify this error has resulted in nothing at all. ...
I battle now for 3 days for someone at VODACOM to assist me with an upgrade. If you fill in the form to upgrade on their website, you get an email that they will contact you back within 24hrs but they don't phone you back or respond on a mail that you sent them. Or you get cut off during a ...
So... in a nutshell, Vodacom has taken it upon themselves to add another account to my debit order - without ANY Authorisation or approval? They then advise me to stop the debit order (which has gone off for two months now - isn't that?) and they can't assure it won't go off again this month. The ...
So i went onto the Vodacom website to apply for a contract online, when i got to the page to enter my banking details, it kept saying invalid banking details. Of course my details would be invalid because instead of having an option to write out your branch and branch code, it limits you to only ...
We lodged a complaint with Vodacom after we noticed that they were allowing unauthorised data charges to accumulate on a data contract. It was a 12month capped contract and in the month by month phase. They disputed this and we obtained copies of the agreement signed with them. This happened from ...