Log a complaint with Vodacom on 8 January because I am unable to download my itemised billing from the internet. I was requested to mail my ID to request them to mail me the bills. Unfortunately I received the bills firstly in the wrong format and secondly for the wrong period. A day later I ...
I called Vodacom (082111) to be assisted regarding the vodacom contract, spoke to a lady called Vuyelwa not sureabout her surname but i thing its Phalisa.the lady was very rude gave me attitude and kept on putting me on hold for no reason, asked to speak to someone else and she told me that its ...
Dear Vodacom: I am posting this in the hope of helping your complaints department resolve my complaint. It is now 3 working days later and I am still waiting for my promised data usage explanation - Service does not seem to be high on your priority list. Here is what I would like to know 1. What ...
I took a contract on the 28 November 2013 for the Blackberry Z10, within the first week the phone began to give me issues and I took it back to Game who swopped the handset. A week ago the phone switched on with an error message. I took the handset to Blackberry Buddies, stood in a que for two ...
On 2 January 2014 I received a SMS from Vodacom to state that my call limit has been reached and that my account was soft locked. I called Customer Care to query this and was told that data usage was billed to my account, instead of the data bundle being used. I logged a query with reference number ...
I complained about Vodacom renewing my contract without my permission and then continuing to bill it when they specifically said that it was reversed, I even have a letter confirming the reversal. I then had a consultant call me. he first said he would convert the contract into prepaid, and he then ...