On 13.1.2014 I spoke to Shane at the call Centre. My bill has been double now for the last 2 months. Apparently because of data usage. This is impossible, I have wireless internet at work and at home. Shane told me that Vodacom would phone back within 24 hours... Its been 72 hours now and still no ...
I was on the international calling plan, and made many phone calls at 89c / minute Today, I made a call again - and was charged at R4.70 per minute. It happened that on the 1st of January there was less than R5 in my account, and I was taken off the plan - without Vodacom informing me of this. They ...
I applied via vodacom direct for 2 galaxy note 3's near the end of last year (September or so) and received them in good order. Then to my surprise I received an sms, Just before Christmas, saying an additional R569 pm note 3 contract has been approved (which i did not authorise or order). I phoned ...
It was so incredibly refreshing to be assisted by such a professional, well informed and pleasant person, who made taking out a contract and dealing with all the paper work an absolute breeze! Thank you Quentin, you are a credit to Vodacom and Its clients and I hope that you will receive the ...
On 23 Feb 2013 I upgraded my Vodacom contract through CelluCity to a Smart Advance package. Within 7 days the 2nd new Samsung S3 Galaxy handset was found faulty... software froze, excessive amount of dropped calls and often very bad call quality. I contacted Dale at Head Office JHB and he arranged ...
I signed a Smart M contract at Makro on the 20th of November 2013, for a reduced subscription of R219 per month. I have it in writing. (because as I've learn't before with Vodacom - always insist on a copy, When there is a dispute, their copy "disappears") I have since discovered that ...