I have been a loyal customer of vodacom since 2002, and of late i am disgusted with the service by vodacom consultants. Either they have a bad attitude or they are not in the mood to help, i assume that before one became a service consultant, that person went through a vigorous interview and was ...
Hei i am one of the customer that was over debited 9 times R160 by vodacom and i called them to inform them and get a reason why was i over debited but they could not provide me with the reasonable explaination but they promissed me a refund and told me to wait for 24 hours to reeceive a response ...
I took my Blackberry to Vodacom repairs in Century City, where I was told to wait 15 working days. I had to contact them after a while only to find out my device was ready to be collected but no one contacted me to inform me about that. After the the device was collected I found out that the new ...
Vodacom, you continue to rest on your oligopolistic laurels and ignore providing good customer service. Below is just one example. I am a contract customer. I also have a prepaid microsim and a prepaid fullsize sim. The fullsize sim is used in my USB modem and I top this up with prepaid data ...
I received a bill for R16253.10 for January! I have a 750mg contract. My understanding is that when you buy 750mgs that is what you contracted. Once my 750 megs ran out I was automatically charged R1 per meg! But it seems that Vodacom have taken it upon themselves to build in a system that means ...
Called in Sept to find out when my upgrade was due; was told I could upgrade in Dec. Called in in Dec 2012 and was told that I couldve upgraded months before. Asked what Vodcom was going to do to fix this as I was still paying R149 for 500 mb of data; She apologised and said there is nothing she ...