I had initially applied for a cellphone contract at Ermelo, Vodashop under business for my father mid last year. The team that was in charge of the application was disorganised and unhelpful. The store manager ended up threatening me to resign when I inquired about where the delay was and why ...
In August 2012 I requested the Vodacom call centre to downgrade my data bundle form 1 GB to 500Mb. The Call centre agent assured me that this will be done. My Phone bill tripled in December 2012 when I started using the data when on leave. My January bill is 4 times more than my normal bill. On ...
I've requested for a refund on the 30 Jan 2013 and was informed by the call center it would take 5-7 days for the refund to be paid. When i called them yesterday i was told that i now need to wait 21 working days when i've requested for a manager i was told his unavailable but will return my call ...
We paid our cellphone account on the 20th of December via EFT. We have faxed the proof of payment to the accounts department numerious times (about 4 times) Everytime they suspend the service and say we didn't pay. This is starting to become rediculous. Every second day they suspend the service, ...
I bought the Samsung Chat Deluxe (S3570) for the sole purpose to use it for Whatsapp. After four weeks of struggling, numerous phone calls and visits to the Vodacom Cellular Shop, I came to the conclusion that this specific device is unable to handle Whatsapp. It was, however, advertised otherwise ...
I qualified for an upgrade on both my numbers and it has been one nightmare after the next trying to actually get what I have "signed" for. I was initially dealt with through the Vodacom Rewards Programme who called me on 24th January 2013 to advise that as a valued customer (sic), they ...