It has now been two weeks since I handed in my phone at Vodaworld and a more than a week since I have last heard anything - after all the hassles I had at Vodaworld they promised me a phone DELIVERED to me by last week Friday... How can you call that service? I have now been paying for a phone for ...
My less than six months' old UNDER WARRANTY i-Phone which I nurture like a baby had not been charging for a while, then stopped completely. I took it to be fixed. 3 weeks later Vodacom came back with a fix it quote for R2, 900 even though it's under a 2 year warranty. I have to cough up or dump the ...
I cancelled a contract on 20 November 2012 which was 30 days prior to the day the contract expired. I was told on 31 December 2012 that everything would be sorted and it would then be converted to prepaid. Today is 7 February 2013, after calling the call centre twice this has still not been done. A ...
I submitted paperwork for transfer of ownership of my contract on 30 November 2012 from someone else's name to mine. I have been back and forth trying to get this to happen with no avail. I have had communication from the CEO's office promising me feedback but OF COURSE i have received NOTHING!!! I ...
I called the vodacom customer care number requiring assist regarding my network. I got put through the blackberry assistance where I spoke to a lady by the name of Sani. This was the worst experience I have ever had in my dealings with vodacom. She was rude, not paying attention and down right ...
I feel like I am perpetually having a problem with Vodacom. This time we had an upgrade reversed (14 Jan) - was only processed by Vodacom on 19 Jan. Now am I being totally unrealistic in wanting a pro-rata credit for, a) airtime not used and b) handset installment??? I accept some calls were made, ...