This is a follow up to my previous complaint. see https:///vodacom/complaints-to-compliments/problem-with-1gb-data-promo-1100531 I bought a 1GB data bundle promo and after using it for a couple of minutes it stopped working. Checked my balance and it was zero. My 3G app said I used 82 MB. Logged a ...
I have received a statement from Vodacom which indicates that my balance is R-532.00 but when I call the accounts department I am simply advised that on their side it reflects a 0.00 balance. They cannot explain to but simply advised that I am up to date and that the statement shouldnt reflect a ...
I called the cancelations department, my contract period has lapsed. 24 months is over. However instead of this being an automatic end to the debit, i am required to phone in and cancel the contract, unbeknown to me. i call to "cancel" and then get told that i will still be debited for an ...
I cancelled two of my Vodacom contracts prematurely to take advantage of a upgrade deal on my other Vodacom contract. I followed the process and with payments done of R 472 each at the bank as required, the cancellations were done. Happy days! to not so happy days... Only to billed in February for ...
I bought a my meg500 bundle on Monday 27/05/2013, and next to the bundle the cost states R99.00. After the purchase I received an sms stating that R159.00 will be deducted from my account and that was indeed done. I phoned customer care immediately and I was given a reference number and was told I ...
I was trying to upgrade my contract recently, but based on Vodacom's new options, none suit my needs (where a prior package did). I tried to get this resolved via the Vodacom website, but it's been about a week now and no response. Don't have a contacts page is you can't man it; it wastes both our ...