Purchased a MyGig 3 Data Bundle through the MyVodacom APP on Christmas Day for my data dongle. The bundle was immediately billed to my account and 24 hours later, the data was still not awarded to me. I queried this with Cust Care and the agent confirmed that no data had been given to me and a ...
Just to let others out there know, Vodacom washes their hands with your face. They do not follow-through and don't care. They are a giant conglomerate after all so who am I, nothing to them. from: Arlene de Waal [Email Removed] reply-to: [Email Removed] to: [Email Removed] date: Tue, Feb 4, 2014 at ...
Motorola Razr taken in for repairs, Stellenbosch Square, SomersetWest Joburg, could not fix it, now replacement on the way. None of these players along the supply chain for repairs took responsibility for keeping me informed and getting my situation sorted as soon as possible. I gave office tel nr ...
We upgraded our son's phone in December and was promised that we could add data to his current package 25 calls later and 15 tries from December to yesterday - another manager discovered this could not be done. Surely the staff and the manager should be trained Wasn't my time and frustrated to be ...
I requested assistance from the Branch Manager in Cape Town to ensure I cancel my contract as it had expired in September 2013. Having left Virgin for the same poor service I wanted to avoid a case where I am invoiced for a contract that I had taken steps to cancel. I was advised to complete a ...
Lets start by saying I have a contract for R650 and a limit of R 50 if my maths are correct that gives me a total of R700. Well someone at Vodacom clearly can't do maths! Last year September they deducted R722 which I did not complain about. At the beginning of October 2013 they deducted R1279!! ...