On the 27th of November '13 my husband requested early cancellation of our contract. partially due to the high cost of Vodacom cell rates as well as the terrible service we have received with each call and visit, Many Vodacom employees are not trained on their product, We asked for a top up 135 and ...
A line was opened on my acc.on 31 dec 2013. i comtacted vodacom, they soft locked the line, i was told to send through docs to dept, which i did, I had to follow up a week later, to my suprise i had to resend docs to dept. that was the 15/01/2013. i have still not heard amnything, i have spoken to ...
I called vodacom to cancell my contract on october and they only cancelled one number and called again to find out why only one number was cancelled they told me that they will cancell both and credit the account with the difference, only now in jan i got a letter from their collections stating ...
I was due for an upgrade last year october. went into the store and asked for downgrade. it was done and i got a new phone on a much cheaper package. then after a week vodacom phones and says - you are due for upgrade! i went back to the store - i was then told the upgrade did not go through i must ...
In September 2013 I upgraded my contract number 071 333 9837 from weekend everyday to top up 200 (blackberry to S4mini). This migration of package to package was not processed which left me with a bill of over R1000 which was debited from my account. I went in the store to make Vodacom Canal Walk, ...
After a month and a half without a cellphone I am paying for and three attempts to repair the very same problem Vodacom decided to exchange my Samsung Y pro phone with a Samsung chat 333. Now this might seem like good customer service except my previous phone had a touch screen and i could load ...