Hi there, I would just like to feedback that I have never received such bad service from a service provider. I have been with Vodacom for 11 years and my whole family is with them too and I will now be moving over to MTN who can offer me a better deal, quicker service and staff who are efficient ...
Having just got a brand new S4 from Vodaworld I noticed there was something wrong with the screen. Lighter backgrounds would flicker. And on the settings I was using the text would be "ghosting" and have a purple blur while scrolling. Took it back within 7 days for an OBF. Vodacom did not ...
My debit order for Vodacom came off today and Vodacom has billed me for more than 1 billion megabite download = 18, 000 data usage bill. despite phoning every department at Vodacom and logging an investigation and going to my bank - taking the whole morning off work to deal with this. NOT ONE ...
I phoned vodacom's call centre on the 27th of September to do an upgrade. The lady that assisted me confirmed that my new contract plan will be activated on the 1st of October. On 30 September i phoned again to confirm that my phone will be delivered the 1st of October and my new M plan will also ...
I got a lot of sms-es in connection with the the upgrade from the top 75s to smart s contract, unfortunately I did not really sign up for this upgrade, this means that someone used my details, idon't know how. The frustrating part is that I have tried to contact vodacom online number 082 17844 and ...
After repeated calls to the call center not a single person answered. I was placed on hold for 12:32 minutes then disconnected. This happened more than once. It is absolutely pathetic that vodacom considers this customer service. What is the use of a call center if no one is going to pick up? ...