July of 2013, I sent my Blackberry 9320 Curve in for repairs and was given the feedback that my charging port was damaged and that I had to pay R1800 to have it repaired. I informed them that my handset was covered by insurance with Vodacom and that I would have to lodge a claim. I was never sent ...
Beginning August i received my statement which was showing a 23k spend on data services only for my number. I called vodacom quering this and was advised that the data support department will call me, they did a few days later and they advised me that the billing was for a data sim which is linked ...
My Wife applied for a cellphone contract which latter cancelled within the 7 days cooling period. Vodacom told us that they will come collect the cell phone its bee six weeks to date the phone was never collected. We phoned vodacom to follow up on the collection we were told the couriers are booked ...
Since May/June Vodacom has refused to listen to my plea when I said I only have 2 services and they are charging me 4. To all my frustations their call center agents are rude and will to get you off their line putting you thruoough to a wrong department. The last agent who is (spoke to him today) ...
I have a data contract with Vodacom and every month I have to go and spend atleast 2 hours at a Vodacom outlet to have my sim card swapped. My sim card works fine after the sim swap an come month end it says "No Service." No one at the call center can help me or knows what is going on. I ...
I sent my phone in to Vodacom because it would not switch on, when it came back apparently all it needed was a software upgrade. Nobody ever contact me about my phone, I had to keep calling in to find out what's happening. No one told me my phone was ready either, I just pitched up at the Vodacom ...