On 30 September I received a call from Joy to process an order for the new Samsung Galaxy Note 3 (as I pre-registered on the website for the phone prior to its launch). Joy informed me that the phone will be delivered the next day (1 Oct 2013) in line with the next day delivery policy as advertised ...
I renewed my contract with vodacom on the 26/09. The confirmation department tried phoning me on the Friday, but I missed the call. The person that phoned left a message saying I should phone 0821945. I phoned and told the person that I want to confirm my order. They told me that the confirmation ...
It all started with my sim card being faulty, post going into a vodacom contact center at the Cavendish mall Cape Town, where I received terrible service, my line couldn't connect to the internet and that was followed by my line being inactive 2 day later. After being put through and getting called ...
I phoned Vodacom Stellenbosch and asked for the manager (Jaco Hoon) to ask why it took them a week just to book my phone in for repair at the repair centre. He then started to point fingers as to why it wasn't booked in, but as a manager isn't it his duty to check that all the work is done by day ...
I have a Vodacome contract which has now expired, however I am unable to get it cancelled because I cannot get through to the contract cancellation line (0821958). I call more than twice every single day and am kept on hold for over 20mins, yet, nobody ever answers the phone. Please cancel my ...
On the 31/08/2013 I went to send my phone in for repairs, Arisa attended to me and she kept talking to someone else while busy with me which distracted her so much that she gave me false information saying my phone was blacklisted and I must fill in a form which will be collected by someone else ...