I was phoned by vodacom about my contract that it had expired and explained that they can extend it or cancel it. Not wanting my number lost I told them to extend it. Now a few months later I want a new handset on that contract wich I did not get when I exdended, after going to a VODACOM shop I was ...
I recharged with R12 and made a vodacom to vodacom call that lasted seconds. When I made another call I had less than 3, 99 in my account. I called customer care and was told I dialed an international call. The lady went on to call the number to verify only to find out it is not international ...
I called vodacom asking to terminate my contract and the consultant told me that I would have to pay 75% of my cellphone contract. That I wasn't pleased with because upon opening my contract cell phone I wasn't told about that amount I would have to pay.. When I asked to change my price plan they ...
Bianca set up the contract knowing I had a Blackberry and that I was going to use airtime to convert to BIS service, she never once said that this could not be done. When email invoice was received (10th Oct) I noticed that I had been charged extra for BIS. I went to the shop, but felt Bianca did ...
I am a customer with Vodacom and I have a complaint with regards to the level of service I received when buying a once off 1Gb data bundle. I purchased the data bundle initially on Friday, 27 September 2013 via the *111# function on the phone I am using. At approximately 13:00 I called the Vodacom ...
I am once again utterly disappointed with the service received!!! Took my BB Z10 (upgraded contract in March 2013) in for repairs at Tygervalley shop. Both the assistant and manager had a look at the handset and agreed that the screen had to be replaced as well as the speaker and the memory card ...