Due to very poor signal in our area Vodacom agreed to cancel our cell phone contracts as of the 28th February 2013. We are in possession of an e-mail from Lineo Phalatse from the Retentions Upgrades and Cancellations team dated 07th February 2013 confirming this. That was the last we heard from ...
I have been waiting three weeks for a response from Vodacom on a query regarding data billing. This includes following up on numerous times, pleading with the call centre for some form of action to get it resolved and escalating upon escalating upon escalating the problem. The problem entails a ...
Good day, It will seem that Vodacom cares about their customers as long as you don't have any problems, but as soon as you have any trouble, Vodacom only cares about money. I received a call from vodacom to upgrade from Talk500 to Red Advantage. I agreed telephonically that I will accept this ...
Refer previous reports: 1. 31 Jan 2013, 07h06 " LTE/4G removes phone from network" 2. 13 Sept 2013, 14h10 "On-going disconection from Vodacom network" Vodacom's "Dino", left 3 messages on my phone asking if the 4G issue was resolved. He did not leave a return contact ...
I distinctly told the consultant that I do not want to go over R159 p/m, if so I want to top up myself. The 1st bill of almost R3000 arrived. I went back to store to find out that I signed for an unlimited contract! Shocked, I requested that they cancel the contract & was told that I had to pay ...
I have 2 data contracts with Vodacom and a few prepaid numbers. These have all be registered on the Vodacom portal. I make use of this to track my usage, my balances, my billing etc. At the beginning of last week 7 October I found that I was unable to access my information. I was also unable to ...