Good Day, I've requested info regarding an upgrade twice now in the last three weeks. ELite Mobile contacted me informing me that I'm due for an upgrade, which I already knew seeing that Vodacom already send me an quote that I was not interested in and asked them to cancel. Elite Mobile suggested a ...
I phoned Vodacom 'Customer Care' this morning in order to enquire about changing over from a contract to a top-up account. I was met with a very helpful young lady by the name of Melissa Morris who went out of her way to ensure that my every query was answered in a professional and thorough manner. ...
Good day i have two contracts with vodacom 0792489715, 0792849749. which expired March 2013, the money for this contracts are still debited from my account even after the contract has expired, i was called by an agent to ask if i would like to upgrade and i said no the contract needs to be ...
I phoned Vodacom Call centre on the 7th Oct to request for an Itemized Billing report for September. I was asked to send a letter requesting the itemized billing together with a copy of my Id. This was send on the 8th at 10:17. I received a sms as confirmation that my query was locked and another ...
I went to Vodacom Shop Springs which is owned by the Hi-Cell group and asked if they could assist me with cancelling a few of my contracts. I was told by the consultant "We don't do cancellations here, phone 082 1958" I then explained to them how to assist me with cancelling my contracts, ...
I have phoned in 3 times I am on hold for 2 min before I can talk to a consultant within a matter of seconds I get cut off. I am utterly disgusted with the whole situation. YOU ARE NOT PAYING FOR THOSE CALLS I AM? R U GOING TO REFUND ME THOSE SECONDS? I do hope so All I want to do is cancel one of ...