After I logged a call last week on Hello Peter about Virgin Mobile letting me know I can upgrade when I got to the shop I couldn't, they phoned me and allowed me to upgrade without paying the amount to upgrade earlier. First of all you told me I can upgrade not my fault so you are not doing me a ...
After having a terrible two years with VIrgin Mobile in that they lack efficiency and their customer service capability lacks dismally, I opted to cancel my contract with them this year. My contract was due to end in May. I contacted Virgin Mobile in Feb to confirm that it was indeed May, and ...
Back in April I tried to find out when I was due for a Contract upgrade. Chris Barnard responded and told me My contract only reaches maturity on 30/11/2013. After checking on the website last month I found the Upgrade section which states that you can upgrade in 21 of 24 already. I went to ...
ATT: Virgin Mobile SA YOU PEOPLE ARE AN EVIL CONNIVING COMPANY WHO LIKE TO PRAY ON THE LITTLE MAN. YOU WENT AHEAD AND DEDUCTED MONIES AFTER PROMISING ME THAT IT IS RESOLVED. VMSA*A1000000039*0026738131031TELEPHONE 0350406416 R 322.00 THIS AFTER MY ACCUMULATED AIRTIME WHEN YOU CONVERTED MY NO TO ...
I cancelled my contract with Virgin Mobile, there was apparently an outstanding amount of R 459.10 outstanding. I told them they could debit that at the end of October 2013. On the 26/10/2013 they took R229.55 on the 29/10/2013, they took another R229.55. On the 31/10/2013, they took an amount of ...
I was assured that no more debit orders would occur. I have now been on prepaid for a month and was totally shocked when another debit order still occurred on 1 November! Please refund this money IMMEDIATELY!!! ...