I took out a contract with virgin mobile a few years back. After the two years i called the cancellation line and cacelled the contract just to find out that they were still deducting money from me. After going through my records i called them and they said the contract was not cacelled. I asked ...
After checking my bank statement I noticed that my account had been debited R3697.72. My average account is usually about R550.00. After never receiving a statement, once again, I registered online to check my account. This is where I picked up the unexplained debit note for R2964.74. I phoned the ...
I was contacted by virgin mobile that the phone will be collected today! I still have the phone and its more than 2 weeks later! I'm so frustrated with virgin mobile and their courier service that I have d ecided to cancel my contract. I'm not intrested to be a client of them anymore. They can ...
My second complaint dont know how to respond on the previous one. I received a phone call from Mxolisa on the 01/11/2013 regarding the extra amount they deducted form my account after canceling the BBM services on the 24th of June already. He confirmed that he can see a note and that i did indeed ...
I have not had a virgin mobile account now for more than two years, yet it is still showing as an active account on my credit record. why can virgin mobile not do anything correctly? the service during my time with them was terrible, and more than two years later it seems i am still not done with ...
My contract ends on the 1st of December. I want to cancel my contract to ensure that it does not roll over on a month to month basis without my permission. I have contacted the call centre. Apparently, only the cancellations department can process cancellations, not anyone else in the call centre. ...