After more than 3 yrs of problems with Virgin Mobile this is the last straw!
I changed bank details in Nov '13 by dialling 123. I received no d/o confirmations for VMobile since then, & phoned 129 today to query.
Nobody could tell me the status of my account. I contacted my bank, established that NO VMobile d/o went through at all, so contacted my old bank, & established that the d/o was drawn against my old bank account, incurring extra costs! I phoned 129 again & demanded they tell me why the d/o was drawn on the wrong account even though the first person I called this morning at VMobile quoted the correct acc no. No-one could help me & I was told they're waiting for bank notifications! I then demanded they cancel all d/o arrangements. The woman said she'd cancel, but when I called again to ensure that the d/o arrangement was cancelled, it wasn't. I demanded to speak to a manager, and was transferred to another consultant, who refused to transfer me to a manager. I demanded the Vmobile hq tel no which was provided, & tried to call hq, but apparently they're not interested as I was put on another long ongoing waiting queue. I can't afford the cost involved so filing this report
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