I am in need of doing an account transfer. My first contact was about one month ago where I provided the necessary documents. Thereafter I paid the necessary amount to transfer the account. In the two weeks before Christmas I was told twice that I must come back after 48 hours and the process will be done. None of the times it was successful. I then went on leave over the Christmas period, came back to Virgin 06/01/2014 where the whole 48 hour story was promised again, after the manager had a meeting regarding this. Today, 10/01/2014, I heard that I should wait for the month to be over to pay the last invoice. Which I did last month in advance as well.
How should one deal with such non-existent service. This is a simple change of ownership, everything is paid, have been paid every month and a simple change of ownership cannot be done within the period of a whole month.
It is unacceptable.
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