I am so tired of this network provider. I constantly have bad service. After a whole day of my phone not working, can't phone, receive calls, send or receive sms's I found out that my sim card has been blocked for no good reason!!! But the best is that their customer care centre only operates from ...
I was overcharged for the month of December 2013. The cap on my account is R600, I was charged over R700, how is this possible? I have spoken to Zandele and Susan in the accounts department after 100 attempts to get through to the department itself and after speaking to them several times am still ...
In Sep 2013, I had asked to upgrade my contract. Virgin Mobile does not carry the apple I phone, ( however unbelievable and backward that may sound, its true). I decided not to upgrade. In September, I was told that billing cycle is 30 days, at the end of the cycle, I would return to my previous ...
I phoned several times now to change my banking details. Eventually they changed it, but now they keep putting the debit order through on the old banking account and then they cut my line!!! I spoke to Tendile, Mpuni and now 2 weeks later I'm still waiting for feedback!! ...
I recently had to upgrade two contracts with Virgin mobile. I opt for the blackberry deal. various 'champs' at the call centre and the salesman at the shop told me that i will receive 1gig of databundles per month and this will include my BIS. They told me i will get R150 of airtime per month too ...
Looking for service? Don't expect that from Virgin Mobile South Africa! Its now more than 30days that Virgin mobile SA is promising refund for wrongly debited my account. Every time I contact the support center I get all the excuses in the book and more. Account escalated, Don't have my banking ...