My contract ends in september (next month). I called the call centre to confirm this. I was told that i was wrong and that it actually ends in april next year. I got off the phone and checked an email i had received that confirmed that it ends in september. I called them back and explained about ...
I have been a customer for more than four years now and have never missed a payment. I have been contacted for a renewal on my phone, however each time I am contacted I am promised feedback however no one ever contacts me back and informs me when if my renewal has been accepted. I asked the person ...
My cell no was given to me while I worked at a family members place when her contract expired and she made it pay as you go. T this has been almost 5 years now that I have been trying to get the no registered on my name even after faxes and calls with my relative and the call centre, shame on you. ...
I am a airtime client of Virgin Mobile for years, and I am very disgusted that certain Virgin Mobile customers have been given the "Promotion on Airtime" {i.e. double the amount of airtime purchased} I bought R80 airtime and got nothing! Tried to call Customer care - Total nightmare ...
1 would think Virgin who are behind on handsets and deals offered would work to maintain clientelle with good service but sadly this is not the case -instead they offer empty promises that result in you getting the run around. I have been a loyal Virgin mobile client for 4 yrs now paying ...
I lodged more than 2 month ago a network fault, I received no response until today. They only called this month and told me the complaint is only 5 days old, which is a lie. They have the worst customer care track record in history. They only good in making sales and selling! Every time I query my ...