My Virgin Credit card, from which Virgin Insurance premiums are deducted, was stopped Dec 2013. I received a sms this month stating that the debit order failed and my cover is affected. I've logged a complaint with VMSA since I've still not received a new card. However, I want to ensure that I am ...
I would like to express thanks and special compliments to Herbert Baloyi at Virgin Insurance Claims department for assisting me with my claim. He truly provided an excellent and professional service. From my first call to register my claim, Herbert provided thorough communication at highest level ...
Wow, with regard to the feedback / update on my previous complaint, it is clear that you just ignored what I complained about... Did you not understand my complaint? How can I make it any clearer? YOU ARE PUTTING YOUR CLIENT IN A VERY UNCOMFORTABLE POSITION BECAUSE OF NEGLIGENCE OR INCOMPETENCE ON ...
More than 3 months ago I cancelled a policy with Virgin Money. They promised to refund one month's premium as it was deducted after the cancellation. Needless to say I am still waiting for payment. I have made countless calls inquiring about my money and every time they promise that they will make ...
I hit a pothole while on holidays in Thohoyandou (it was raining before new year). I log a aclain on tyre as im insured for rims and tyre, I was refered to supa quick to finalise the claim, and the nearest one didn't have the right size. I drove to Midrand as I arranged with the agent, but while I ...
I was involved in a hit and ran accident in November 2013 and I reported the accident to Virgin Insurance and they came the same day to tow my car. I started noticing bad service when a cutesy vehicle because an issue. I was immobile till about 8pm when the budget car was delivered after I had to ...