I had a one year membership with Virgin. I phoned in the beginning of January to find out when it expires. The consultant told me that it was the last month. I asked if that was the last debit-order where he replied yes. I told him that will not renew the contract and would like to cancel. I saw ...
I noticed yesterday that my virgin active debit order was higher than normally, I called my branch where I had joined, the lady in admin could not assist, I asked to speak to a manger there was no manager available, there was a sales agent who stated that I was debited in January. And February 2014 ...
I cancelled my Gym Membership in July 2013 due to the fact that I no longer had the time to go to Gym and I needed the money for other expenses. After I cancelled, Virgin Active called me to say that I would receive 4 months free membership and thereafter I would be contacted to see if I would ...
I injured my ankle at gym. Khosi was really helpful, immediately put an ice pack on my ankle. She offered to take me to the dr, but I already called someone to come and fetch me. I had to wait for quite a while and she asked if I wanted coffee, as It was freezing in the gym and I didn't have any ...
Ive had the worst experience with Virgin Active, I was on Martenity Confinement and had spoken to an Agent to Suspend my account as I would'nt be able to pay my monthly membership fee. In October 2013 I got an E-mail from Sharlene advising me my account was in arrears with 478.50. I told her it was ...
On 20th January 2014, I was a victim of remote jamming crime in the parking lot of Virgin Active in Morningside. The criminals got away with my cell phone, laptop bag with laptop, camera and a few other small valuable items. As I was leaving the premises the security at the exit informed me that my ...