On 4 February 2014, when I called the call centre to transfer my membership from one club to another, I was asked to provide my ID number. Upon doing so, the call centre consultant asked me to confirm my name and then proceeded to ask me if I was Indian because I did not "sound indian". I ...
To whom it may concern Hi there There has been no shower doors on several shower cubicles for years now. There is no privacy while showering. I would of thought that the cubicles would of been serviced by now and new doors either replacing the old ones or missing ones. Water coolers in the gym are ...
I have been trying to cancel my son's Virgin Active contract since November last year. I have received and printed acknowledgements of my mails from the Virgin Active website as proof and yet after 4 mails and 3 un-returned phone calls I have debited with an increased Virgin Active debit order ...
On the 18th of December i joined Virgin Active Roodepoort i had been communicating with the manager from the Gym as it is in the some complex as were i was working at the time, he sent his sales consultant to help me join at my workplace which was very nice and time saving. a week later i went to ...
I reported about a misunderstanding a while ago and was attended to by Tracey who was very nice. I gave her my husband's number to call and confirm my account payment debits but he didn't pick up @ the time. He tried calling her back and there has been no answer. We even tried emailing and to no ...
The air- has not been working since September 2013 it was suppose to be fixed by end of October, even now they are still using fans in the studio. Everytime we report they promise to look into it but still nothing. ...