I have been a Premier Member at Melrose Arch Virgin Active for a few years and i would like to report that the attitude and marketing skills of management at Melrose Arch is extremely poor with regards to bringing a guest and prospective client along to view the training facilities. When i brought ...
Joined the gym mid 2013 for a 24 Months Contract paying R439 a month. I relocated to a place where there's no gym near, I then suspend my account for two months paying only the admin fee. I later called the customer care line trying to find a way I can cancel the account because I was not gonna be ...
Good day, Good day, My girlfriend is having a problem in having money owed to her returned from Virgin Active, in January, there was a change of vitality numbers as she joined my medical aid and all thie notifications and paperwork was completed in Dec. In January there was alomost R600 deducted ...
My entire family is a virgin active member and the service seems to be getting worst day by day i am a member for 2years and recently i was away for work purposes so i phoned the call center and ask them to put my membership on hold for a month as i will not be around they informed me that it is ...
In general, I've been very pleased with VA and kudos to Mulalo at Sunninghill club for her patience and trying to assist me temporarily while the Collections team in CT, aren't bothered with customer services. After 7 days I'm waiting for Jabu and/or Abraham from the Collections Agent department in ...
A few weeks ago, I checked my bank statement only to realize that Virgin Active has been deducting monies for a membership that was cancelled back in September 2012!! I called and spoke to Vuyo who told me that she will call me back... every second day thereafter, I called... finally (2 weeks ...