I decided to make use of open access in December while on holiday in Durban. Having used to live there previously I normally use Kings Park as a benchmark for bad Virgin Active Gyms. Little did I know that Gateway can teach them a thing or two. No fitness staff on floor and a boiling hot fitness ...
On the 23rd of October 2013 i have send an email to Freddy Modise regarding the customer service that i have received from Virgin Active Rusternburg, upon his respond i further requested that the gym subscription be cancelled due to the bad service with no costs. To my surprise the deduction is ...
Firstly, i have completed a two year contract with you, just to be told that if i "wish" to carry on i will have an increase, when i said i am happy to pay the same amount for the next five years your staff have the audacity to tell me thats the "rules". Then i swallowed the ...
I CJ Bier, took out a contract with Virgin Active for my family. The contract was just for a year. A month before the contract expired, I decided that I will make sure the contract is cancel I send them a email to cancel the contract. Well the debit order kept on going of because they never told me ...
When I joined the club I was told if I activate my medical aid I will automatically be on a subsidy for my membership. After several debits without receiving those subsidies I visited the branch and learnt that my membership for subsidy has been terminated and was advised to contact my medical aid. ...
I went to Virgin Active Roodepoort eager to find out more about joining the "active society". The lady at the informations desk told me that Neo the sales consultant is not in today (Saturday 21 Dec 2013), she said he (Neo) was out on a house call to get a contract signed and told me that ...