I applied for two contracts and as the person to pay both of the contracts I then requested 12months contract for each member but I'm not sure if the agent misunderstood me and 24months for each member I went to the branch to complain about this and I was told to contact the call centre I did that ...
I registered with Virgin Active and I attended the gym once and the following day I got into a car accident which meant I could not continue with exercising as per agreement. I called Virgin Active to let them know that I could not continue with their service due to the injury. I was advised to fax ...
After taking advantage of Virgin Active's open season December offer I decided to train at the Gateway branch on th 29th of December. Unfortunately I was stupid enough to trust that my belongings which I had mistakenly left LOCKED UP in the locker room with a large lock, would be safe over night. I ...
I have been unable to pay my and my daughters Gym Contract since October (R1250/month) I called and spoke with someone to cancel it end November call was cut and nobody called me back. Tried to cancel contract (expiring in February) was told I have to pay an additional amount to cancel it, but it ...
My memebrship was active several months ago. Billing had been suspended and then all of a sudden since Novemeber 2013 I start getting billed. I've heard of several incidents like this on the radio which by people who were former members of Virgin Active - this was a year ago. questions need to ...
I joined the Virgin Active Wonderpark gym in February 2013. The reps were standing outside the gym asking people who walked past if they wanted to sign up. Tshepo is the rep who helped me. He promised me that if I signed up, I would get a Virgin Active bag. I signed up, and he did not give me a ...